On 30th of March Hermes damaged and didn’t deliver our package with 44mm black adapters. If you are going to order the strap for Apple Watch 44/42mm, you should know that after placing an order we will immediately get to work and by the time the new batch of adapters arrives (approximately mid-April) your strap will be ready and shipped the same day. Other watch sizes and colours are available to order. The production time is standard 4-9 working days.
And now we want to say a couple of words about current situation. For the last 4 days we tried to get in touch with Hermes to tell them to deliver our parcel in any condition. We’ve been writing to the live chat on their websites (UK and international), phoning their customer service line, sending emails and after all that we never got to talk to anyone. In the end, we just put up with the loss of the package. This is our worst experience with a transport company. We are surprised how Hermes still running with this level of customer service.
This is something that we don’t like in large companies, and what we will never have in our small business. Be sure, that you can always get in touch with us on Facebook through the widget on the website, through email or Instagram and we will always reply to you, even on the weekends!
Thank you for choosing us.
Anton and Victoria